Fix “Cannot Open Particular Outlook Items When Offline” Error

Outlook is a great tool for businesses because it keeps your emails safe and lets you work on them even without the internet. The downside is you might run into an issue where users find that they Cannot Open Particular Outlook Items When Offline. Fixing this glitch quickly is important to keep your emails running smoothly.

Older versions of Outlook can sometimes have situations with offline emails, which can be frustrating. There are a few ways to fix this problem. Moreover, we will elaborate on some possible reasons for this issue. You just need to follow each step carefully to resolve the issue.

Why You Can’t Open Specific Outlook Items Offline

Have you ever tried to open an email offline in Outlook and gotten a weird Cannot Open Particular Outlook Items When Offline error message? Here are a few reasons why that might happen:

• Wrong settings: Maybe Outlook is not set up correctly to work offline.
• Messed up profile: Sometimes Outlook’s internal files get corrupted.
• Poor internet: A bad internet connection can cause problems even when working offline.

3 Fixes for “Cannot Open Particular Outlook Items When Offline” Error

Have you ever tried to open an email offline in Outlook and hit a pop-up with an error message? You’re not alone! However, this can be frustrating, especially when you need access to necessary information. But fear not, there are ways to fix this issue and get your offline emails working smoothly again. We’ll walk you through the manual method, giving you a deeper understanding of configuration Outlook for offline access.

#1. Repair Damaged OST Files Using ScanOST.exe

If you’re using an older version, you might have encountered a message about a tool called “scanOST.exe.” Unfortunately, this tool is outdated and no longer works with newer versions of Outlook. But don’t worry! The Inbox Repair Tool (ScanOST.exe). This built-in tool can fix problems with your OST files, which store your Outlook data offline.

• The exact location depends on your Outlook version.

For MS Outlook 2016, 2019, or Office 365:

C:\Program Files (x86)\Microsoft Office\root\Office16

For MS Outlook 2013:

C:\Program Files (x86)\Microsoft Office\Office15

For MS Outlook 2010:

C:\Program Files (x86)\Microsoft Office\Office14

For MS Outlook 2007:

C:\Program Files (x86)\Microsoft Office\Office12

• After that, double-click ScanPST.exe to launch it.
• Then, click “Browse” and select the OST file that’s causing trouble.
• Next, click “Start” to scan the file for errors.
• If ScanPST finds issues, it will ask you to repair the file. Click “Repair” to begin the process (it might take a while).
• Once the repair is done, open Outlook and see if the problems with your OST file are fixed!

With the Inbox Repair Tool, you can get your Outlook emails working smoothly again, even if your OST file is corrupted.

#2. Recreating Your Outlook Profile

If the previous tips haven’t solved your “Cannot Open Items Offline Error in Outlook,” rebuilding your profile might be the answer. Here’s how to do it:

• Make sure Outlook is shut down before you begin.
• Then, press the Windows key and “R” simultaneously. In the pop-up window, type “Control Panel” and press Enter.
• After that, change the view to show icons and double-click “Mail.” Select “Show Profiles” from there.
• Next, click “Add” and give your new profile a name.
• Now, follow the steps to re-add your email account to this new profile.
• At last, launch Outlook and select the new profile you just created. It will set up your mailbox and sync your emails offline.

This should fix most profile-related issues and hopefully eliminate the “Cannot Open Particular Outlook Items When Offline” error.

#3. Update Outlook to Fix the Issue

• First, open Outlook, click “File” then “Office Account.”
• At last, look for “Update Options” and click “Update Now” to install any updates.

If updating doesn’t solve the problem, there are advanced repair tools available. Manually fixing the OST file is complex and risky. Even if you fix the OST file yourself, any changes you make offline might not sync back to the server once you’re connected again. If you want to recover the damaged OST file without facing challenges, use the Cigati OST Recovery Software. This wizard is competent enough to restore the data as it is.

Wrapping Up!

Getting the “cannot open particular Outlook items offline” error can be frustrating. But don’t worry! There are solutions. Try the easy fixes first, like updating Outlook or checking your settings. If that doesn’t work, you can rebuild your Outlook profile or use the Inbox Repair Tool to fix a corrupted data file. Remember manually editing the offline storage file is risky, so it’s best left as a last resort. By following these steps, you can access your important emails offline in no time.

You May Also Read: Errors Have Been Detected in the File Outlook.ost

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