How to Migrate AppRiver to Office 365 in Easy Steps

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  • Published on April 2nd, 2025

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Many businesses are moving away from AppRiver due to service disruptions and scalability constraints. In contrast, Microsoft 365 offers greater scalability and higher productivity. It also provides enterprise-grade security to prevent unauthorized data sharing. Therefore, businesses migrate AppRiver to Office 365 to use Microsoft’s advanced features. So, how does one switch from AppRiver to Office 365? There are two ways to do it. One is a manual method using IMAP and Outlook’s Import/Export feature. The second one is by using a dedicated Cigati IMAP Backup Tool. Let us identify solutions to carry out this migration process.

AppRiver provides cloud-based secured email services while protecting business communications and data. Office 365 is a cloud-based collection of enterprise-level applications such as Word, Excel, Powerpoint, Outlook, and Teams.

Reasons to Migrate from AppRiver to Office 365

Migrating AppRiver to Office 365 provides a secure and accessible way to store important email data while ensuring improved reliability and scalability. Here are the reasons why one needs to do it: 

  • Microsoft 365 offers advanced built-in level security, whereas AppRiver does not.
  • Microsoft 365 has simple and better IT management than AppRiver’s complex IT management.
  • Eliminate the added fees that come with third-party providers such as AppRiver. Buying directly from Microsoft comes with more subscription plans. 
  • Microsoft’s cloud services deliver greater reliability and enhanced uptime. It also reduces service interruptions compared to third-party hosted solutions.

Therefore, due to these above-mentioned reasons, it is advised to migrate to Office 365 from AppRiver.

How to Migrate AppRiver to Office 365? – 2 Easy Methods

There are two methods for migrating AppRiver to Office 365. The first one is a manual approach using Outlook’s Import/Export feature and by doing IMAP migration. Another one is by using a dedicated and professional tool. Users can choose either of them depending on the size, complexity, and specific needs.

Transfer Emails from AppRiver to Office 365 Using IMAP Migration

This method is best used for migrating many users as it allows batch migration using a CSV file. 

Below are the steps to move from AppRiver to Office 365:

Step 1: Enable IMAP in AppRiver

  1. First, sign in to AppRiver Admin Center.
  2. Then, go to Mail Settings > Enable IMAP.
  3. Write down the IMAP Server Address.

Step 2: Prepare Office 365 for Migration

  1. Log in to the Microsoft 365 Admin Centre.
  2. Navigate to Setup > Migration > IMAP Migration.
  3. Now, enter AppRiver’s IMAP Server details.
  4. After that, upload a CSV file with user credentials in the format given below:
EmailAddress,Username,Passworduser1@yourdomain.com,user1@yourdomain.com,password1user2@yourdomain.com,user2@yourdomain.com,password2

Limitations: This method only migrates the emails and not the contacts or calendar events. 

Migrate from AppRiver to Office 365 Using Outlook’s Import/Export Feature

Make sure Outlook is connected to AppRiver before starting this process. Also, this a simple, secure, and direct transfer method that migrates the full mailbox. This method also preserves the folder structure.

Follow the step-by-step instructions for AppRiver to Office 365 migration:

Step 1: Export the Mailboxes from AppRiver

  1. Open the MS Outlook application.
  2. Go to File > Open & Export > Import/Export.
  3. Choose Export to a file > Outlook Data File (.pst).
  4. Now, choose your desired email account and also pick Include subfolders.
  5. After that, save your PST File.

Step 2: Create User Mailboxes in Office 365

  1. Open the Microsoft 365 Admin Center.
  2. Now, create new user accounts.
  3. Make sure to assign the licenses.

Step 3: Import PST Files to Office 365

  1. Launch Outlook and ensure that it is configured with the new Office 365 account.
  2. Navigate to File > Open & Export > Import/Export.
  3. Select Import from another program or file > Outlook Data File (.pst).
  4. Browse and choose the exported PST File and import it to your new Office 365 mailbox.

Limitations: This includes manually exporting and importing the email data user by user. This whole process is time-consuming for large organisations. 

A Dedicated Tool to Migrate AppRiver to Office 365 Directly

The IMAP Backup Tool offers a seamless solution for email backup and migration. It offers support to save IMAP emails in various file formats. Additionally, it offers bulk conversion to speed up large migrations and smart mail filter options to customize backup. The tool also prevents duplicate backups by automatically skipping already migrated emails. Moreover, it enables users to back up emails without attachments, free up server space, and reduce storge space. It is fully compatible with all the major versions of Windows. 

Below are the simple steps to migrate from AppRiver to Office 365: 

  1. First, download and run the tool.
  2. Then, choose from Single mode or Batch mode and sign in with your AppRiver account credentials.
  3. Expand the tree hierarchical structure, choose the files/folders, and press Next.
  4. Under Saves/Backup/Migrate As, choose Office 365 and click Next to continue.
  5. After that, log in with your Microsoft 365 account and hit Next.
  6. Apply the additional features if needed and then press Convert.

Conclusion

Shifting from AppRiver to Office 365 provides stronger security, better reliability, and improved IT management. Businesses can choose between manual methods and a dedicated IMAP Backup Tool to speed up the whole process. The tool simplifies the process by bulk migration option, smart filtering, and duplicate email removal to migrate AppRiver to Office 365. With proper planning and DNS setup, it ensures a smooth migration.

You May Also Read: Migrate DreamHost Email to Office 365

Frequently Asked Questions

Q1 – How to migrate from Outlook to Office 365?

Ans – Open Outlook application. Go to File > Open & Export > Import/Export. Choose Import from another program or file and select Outlook Data File (.pst). Browse the PST file that you want to migrate and click on Finish.

Q2 – Why migrate email to Office 365?

Ans – These are the following reasons why one should migrate email to Office 365:

  • Microsoft’s advanced built-in security features
  • Better reliability and performance
  • Integration with productivity and collaborative tools
  • Better IT management
  • No added overhead cost of third-party providers

About The Author:

Rohit Singh is an Email Backup, Recovery & Migration Consultant and is associated with Software Company from the last 3 years. He writes technical updates and their features related to MS Outlook, Exchange Server, Office 365, and many other Email Clients & Servers.

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